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David Mills
By David Mills
on March 06, 2023
Does all of your effort on search engine optimization, help or hurt your brand? It’s easy to miss the brand impacts of Search Engine Optimization (SEO) while you are working to ensure that customers can find you online. Search strategy is deeply interwoven with the experience that potential customers have with your brand.
Amy Alexander
By Amy Alexander
on December 15, 2022

Value propositions are elusive. Even top companies present themselves as "different" using the same concepts and terms as their competitors. They forget to actually differentiate when they present their value to their customers. Common value proposition mistakes leave customers lukewarm about brand loyalty, and unclear about why they should look at anything more than a price-point.

David Mills
By David Mills
on March 30, 2022

Over the last two years, the demands placed on customer service have created a pressure cooker for companies. For many companies, it was a significant customer service stress test, with extended wait times, dropped calls, and slow or non-existent follow-up. 

The NY Times calls it the "age of anger", in which otherwise calm adults devolve into fits of rage over customer service problems. Industry leaders call it "a different level of mean." This challenge can seriously damage a brand.

David Mills
By David Mills
on June 09, 2021

Stronger recruiting has become a make-or-break issue, with both B2E Marketing and B2E websites now an essential focus.

Home care agencies are already business-to-business companies (B2B) if they work with institutions to receive referrals. They are also business to consumer (B2C) since they market directly to consumers who need care for themselves or their loved ones. B2E websites and B2E marketing is a critical focus for growth.

But what is B2E?

Amy Alexander
By Amy Alexander
on April 07, 2021

Updated January, 2023

You might be surprised to hear that Coca-Cola, among other major brands like Nextdoor and Oregon State, have built attractive websites on HubSpot CMS. Even more, they are tapping into important parts of their brand story. If you’re looking into this solution for your own company, or want to take branding cues from big names, it can be helpful to explore these 7 examples.

See How Coke and 6 Other Big Brands Utilize HubSpot CMS to Tell Their Brand Story

David Mills
By David Mills
on January 01, 2021

Mission, vision, and values are standard fair for organizations that want a strategic focus. These are important elements that should guide a mission-minded organization.

David Mills
By David Mills
on November 10, 2020

We're hearing about story selling, why stories, and story-based marketing. A brand story is more than the application of story telling to your brand. Here's the difference. The use of stories is a technique or an approach in sales, marketing and communication that is certainly effective. But without a careful process, it won't ever rise to a brand defining level.

David Mills
By David Mills
on October 28, 2020

It's always a shock to see yourself on public display, especially on the cover (here's the magazine so you can be shocked too).  It raises obvious and immediate self-doubt about needing better photos and the ongoing battle for the receding hairline. While it's much better than being put up on the post office wall, it's still a pretty humbling experience. But if you're working to build a company, a little boost always helps. Here are some lessons about being on a magazine cover: 

Amy Alexander
By Amy Alexander
on September 16, 2020

The questionhow to help your boss understand that your brand needs time and investment.

Amy Alexander
By Amy Alexander
on September 02, 2020

The question: what to tell your boss during a rebrand, when they ask: "how can we choose the best logo?"

 

The answer:

“So glad you asked! When looking at comps, ask yourself: