Your home care website is an essential part of your marketing. It's the place that seniors and their families first experience the difference that you offer. Like a salesperson that's available 24/7, your website is the hub around which you should be building both marketing and caregiver recruiting. If that critical online resource becomes a risk for seniors, it threatens their security and your business.
The market is like a basket of crabs. Whenever a home care agency tries the climb out and be different, the other crabs in the basket grab hold with their pincers and drag it back down. It's another version of the blue ocean vs. red ocean strategy - differentiation is what makes you stand out, and the market will work against you.