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Deep Dive » David Mills
David Mills

David Mills

David is one of the founders of Story Collaborative and serves as the Chief Growth Officer. He is passionate about finding the right strategy for each client and helping them move into sustainable growth. He is a veteran of organizational development and communications and has worked with thousands of businesses and nonprofits across the country.

More from David Mills

David Mills
By David Mills
on September 02, 2020

The question: How to respond when your CFO walks in and says: "We're going to cut your marketing budget, unless you can prove that your methods are working."

 

The answer:

You can't say: “Yikes! I need a rain check." 

David Mills
By David Mills
on August 25, 2020

Personalization vs. de-personalization

Understanding Personalization

In order to understand de-personalization we have to understand personalization. This is the use of data to deliver messages and information to the right person at the right time. This can put the right kind of data in front of the right person at the right time. 

David Mills
By David Mills
on August 25, 2020

Since recruiting and retaining caregivers is the lifeblood of homecare recruiting, healthcare recruiting, and other industries facing a shortage, finding the right approach to the recruitment funnel is critical. With in-person events off the table right now, job listing services might seem like the only viable option. The 2020 Benchmarking Study highlights an important recruiting difference between agencies that are growing and those that struggle to grow.

David Mills
By David Mills
on August 18, 2020

You need people to find you online, but somehow you got voted off the island called the internet.

We've all seen that tribal reality TV moment when all the contestants meet by torchlight and vote to exile others with their votes written on a piece of bark, and put it into the giant tiki head. Someone is always getting voted off the island - does that apply to your website too?

David Mills
By David Mills
on August 18, 2020

Best Kept Secret-itus is a tricky website illness. You or other leaders in your organization might think or say, “I feel like we’re a best kept secret.” This is the first sign that you may in fact have this website illness. To know for sure if your website has this illness, you must be able to define your target audience, because the disease occurs when too few people in that audience know that you exist.

David Mills
By David Mills
on August 17, 2020

This is a common question for many marketers. You look at your site, and it's been a few months (or a few years) since it was revamped. You start to wonder... "Do I need a new website?" Sometimes, it's not a question you're asking. In some cases, your boss walked into your office in the middle of a busy day and asked, "Hey, do we need a new website?"

David Mills
By David Mills
on August 12, 2020

Story-based marketing is a growing, dramatic change in the way that brands are connecting and building loyal relationships with their customers. This approach is more powerful than you might think. It's developed beyond simply including stories in the engagement process. Four characteristics help define the difference between traditional and story-based marketing.

A common (but outdated) definition of story-based marketing goes something like this:

David Mills
By David Mills
on August 11, 2020

Single Point of Failure: this is a concept in IT, business, and manufacturing planning that says: there are some things in our business that can shut us down. If they fail, we fail... As marketers, we are often subject to these single points of failure that stop us from getting things done. We get stuck, because of a single point of failure. Our marketing relies upon a single resource that is either expensive, hard to get, or slow to respond (this is a bottleneck point of failure).

David Mills
By David Mills
on August 10, 2020

The recent 2020 Benchmarking Study demonstrated the dramatic revenue difference between those who use a CRM and those who do not (if you didn't know, CRM stands for customer relationship management). For those who have feelings of dread about trying out a CRM, or memories of CRMs before the modern email and mobile integrated versions, it's easy to have completely the wrong idea about the about why am I doing this?

David Mills
By David Mills
on August 03, 2020

The reports from home care agencies make it clear - agencies that put a CRM to work are driving more revenue. The 2020 Benchmarking Study shows that Agencies that use a customer relationship management system (CRM) enjoy a strong financial and practical advantage because they market more effectively, get more done in less time and ensure that prospects don't slip through the cracks.