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Deep Dive » Latest Articles
David Mills
By David Mills
on May 19, 2022

The shift to working from home has big impacts on B2B sales.

You've heard of the tiny house, now we have the couch office. What's the impact on B2B sales?

David Mills
By David Mills
on March 30, 2022

Over the last two years, the demands placed on customer service have created a pressure cooker for companies. For many companies, it was a significant customer service stress test, with extended wait times, dropped calls, and slow or non-existent follow-up. 

The NY Times calls it the "age of anger", in which otherwise calm adults devolve into fits of rage over customer service problems. Industry leaders call it "a different level of mean." This challenge can seriously damage a brand.

David Mills
By David Mills
on March 28, 2022

As the world has changed, the hybrid sales model has emerged- how can salespeople master it?

Salespeople are the guardians of industry and customer insight - and that insight and focus is invaluable. But don't just picture those nearing retirement who are seasoned sales veterans. Salespeople age more quickly in their trade and often get their wisdom faster than other employees.

It comes from the push and pull of sales interactions, the pressure of quotas, and crafting winning deals, so it creates "old dogs" at a pretty young age. An experienced, veteran salesperson can be any age - we're really talking about people that learned to sell before the digital space took over. 

David Mills
By David Mills
on February 25, 2022

How sales enablement can support hybrid sales.

In 2021, almost one-third of outside salespeople transitioned to inside sales - permanently. But as the pandemic restrictions ease, a new kind of sales is emerging. It's the hybrid sales model in which sales teams use the best of virtual and in-person skills to become more efficient and meet new customer expectations of speed and convenience.

The missing ingredient? Sales enablement fueled by Sales and Marketing Alignment - a big part of which is driven by shifting priorities in the marketing focus.

David Mills
By David Mills
on February 24, 2022

 

Get the benefits of sales and marketing alignment without surprise costs

Alignment is a critical part of building revenue, that's why sales and marketing leaders, along with CFOs and RevOps teams, include an alignment system in their plan. While the benefits are appealing (reports of 30% revenue growth are pretty common following an effective alignment), they simply have to outweigh the costs, so you've got to nail them both down.

The bigger question should focus on whether the effort is really worth the cost.

David Mills
By David Mills
on February 07, 2022

The questions your website answers shows the status of your sales and marketing alignment

Your prospects have questions that either move them forward toward a "yes", or hold them back. Some of those questions are posed directly to sales, but others lie under the surface or are only shared inside the buying committee. The way you address those questions tells the whole story about the status of your marketing and sales alignment - are you still living in a world of isolated silos or is the team working together for growth?

David Mills
By David Mills
on February 07, 2022

How do you know if poor marketing and sales alignment is the root of slower sales, weaker revenues, and missed growth goals?

It's easy to place blame on sales or marketing teams when things don't go as planned. But more often than not, it's not a personality or performance problem- it's the lack of alignment.

David Mills
By David Mills
on February 07, 2022

A disconnect with sales leads to marketing failures

Marketing and advertising have changed. Ads are blocked, Google is removing third-party cookies, and iOS is restricting email. But those aren't the biggest challenges faced by marketing, because they need something that only the sales team can provide: a real understanding of customer problems.

David Mills
By David Mills
on February 07, 2022

Lip service marketing and sales alignment can lead to reduced growth

They do make strange companions. One is seasoned by thousands of customer conversations, while the other is focused on the latest digital communication tools. Alignment pairs the marketer who is just now mastering the details of the product or service, and the salesperson who knows every way to slice the product and solve a long list of customer challenges. The idea that they need to be aligned in the same workplace when they have different goals, different levels of experience, a language unique to each group, and even distinct pipelines can raise some eyebrows or lead to lip-service alignment.

David Mills
By David Mills
on January 25, 2022

 

The honeymoon period is an important initial period for new growth managers, marketing directors, chief marketing officers, RevOps leaders, and nonprofit executive directors, along with all the others who step into a new role to lead growth for their organizations. It’s an important first phase of work, because team members are more forgiving, expect that you’ll need to be brought up to speed, and no milestones have yet come due. It’s a time in which you can understand the context and the challenges that you now own.