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David Mills
By David Mills
on November 10, 2020

Story branding is a shared adventure between you and the people that you serve. Your story brand will always be found in the place where your passions and values overlap with the passions and values of your audience. This alignment is what takes a simple brand offering a product or service, and elevates it into the status of a brand story. Instead of a commodity to be price-shopped, your offering is celebrated, shared and recommended. As a result, your cost of reaching customers goes down, your sales cycles become shorter and customer retention goes up.

David Mills
By David Mills
on November 05, 2020

With all the pressures on health care, to which COVID-19 added, it seems like piling on to raise the issue of cyber security. But in part because of COVID, it's on the rise in a significant way. Health care is a primary target because of the amount of patient data and the financial value of operational records. 

David Mills
By David Mills
on October 28, 2020

It's always a shock to see yourself on public display, especially on the cover (here's the magazine so you can be shocked too).  It raises obvious and immediate self-doubt about needing better photos and the ongoing battle for the receding hairline. While it's much better than being put up on the post office wall, it's still a pretty humbling experience. But if you're working to build a company, a little boost always helps. Here are some lessons about being on a magazine cover: 

David Mills
By David Mills
on October 01, 2020

It's a famous story- George Parker used to sell NYC landmarks from a fake office. He sold the Statue of Liberty, Madison Square Garden and reportedly the Brooklyn Bridge (about twice a week). The buyers would then discover that for some reason the police wouldn't let them set up a toll booth in the middle of the bridge! It all ended after his third conviction for running these cons in 1928.

David Mills
By David Mills
on October 01, 2020

Your home care website is an essential part of your marketing. It's the place that seniors and their families first experience the difference that you offer. Like a salesperson that's available 24/7, your website is the hub around which you should be building both marketing and caregiver recruiting. If that critical online resource becomes a risk for seniors, it threatens their security and your business.

David Mills
By David Mills
on October 01, 2020

The massive number of details that you're managing to launch a new service line or office location can crowd out one important area - marketing. Great healthcare offerings need great patients. Starting the marketing process early and ensuring that you cover the essential elements will make the investment in clinic space, and time pay off earlier.

David Mills
By David Mills
on September 28, 2020

Attracting the right number of caregivers to meet client demand is challenging. Your growth is limited by not having great caregivers available when the client is ready. And, keeping those caregivers requires that you've got a job they want when they're ready.  Growing agencies are figuring out how to keep the right supply of caregivers to meet client opportunities. An insight from the 2020 Benchmarking Study points out a critical way to boost your effectiveness.

Jennifer Bailey
By Jennifer Bailey
on September 23, 2020

I imagine you have heard of arachnophobia (the fear of spiders) or claustrophobia (fear of confined or crowded spaces). But have you ever heard of a pseudo phobia, called Ostrich Complex? 

Amy Alexander
By Amy Alexander
on September 23, 2020

The questionHow to get buy-in when your staff says: “I don’t have time for training!”

 

The answer:

That ^ is the face the rest of the staff makes, when one person speaks up that they just don’t have time. But everyone is feeling it. And, likely many of you have been there as well! I certainly have. I’ve also experienced this situation as a boss, trying to get my team to invest in their skills without really giving them the time to do that.

Chad Alexander
By Chad Alexander
on September 23, 2020

The questionWhat would you tell your boss if they asked you, “Why aren’t our videos working?”

 

The answer:

"That’s a great question, boss lady!