I grew up watching a local car dealer advertise with a big white cowboy hat and a parade of farm and zoo animals. He was giving us the gift of amusement. It was memorable, but I was dubious about the kind of car buying experience I might have on his lot, because the elephant wasn't telling a story that created confidence in his auto expertise. When we come to realize that we need to use a story-based approach for our organization, we can feel pressure to put ourselves in the movie business, or recruit a family member to become our amateur (and often ineffective) television spokesperson. Storytelling should be a priority for every business in the this era of social media, but it doesn't require filming your own reality TV show, because an army of storytellers are already available to you-- they are your customers.


